Payment Policy

Effective Date: January 4, 2025

Our payment policy ensures secure and hassle-free transactions. Below, we outline the key details to help you understand the payment process at Focus Luis.

Accepted Payment Methods

  1. Credit and Debit Cards:
    • Visa, MasterCard, American Express, Discover.
  2. Online Payment Platforms:
    • PayPal, Apple Pay, Google Pay, and other widely accepted digital payment options.
  3. Bank Transfers:
    • Available for bulk or special orders. Please contact our support team for details.

Currency and Pricing

  • All prices are listed and processed in USD.
  • International customers are responsible for any currency conversion fees charged by their payment provider.

Payment Security

  • We use SSL encryption technology to ensure your payment information remains secure.
  • Our payment gateway is PCI DSS compliant, meeting the highest standards of online security.

Payment Confirmation

  • Once your payment is successfully processed, you will receive a confirmation email with details of your order and an invoice for your records.

Failed Transactions

  • If your transaction fails, please check the following:
    1. Ensure your billing details match those of your payment method.
    2. Verify sufficient funds or credit limit on your card.
    3. Contact your bank or payment provider for additional assistance.
  • If issues persist, please reach out to our support team at info@focusluis.com for guidance.

Refunds for Canceled Orders

  • Orders canceled before shipment will be refunded in full. Refunds will be issued to the original payment method and may take 3–5 business days to reflect in your account.

Recurring Charges

  • We do not support recurring payments unless explicitly authorized by the customer for specific services or subscriptions.

Contact Us for Payment Assistance

  • If you experience any issues with your payment or require assistance, our team is available to help. You can reach us via email at info@focusluis.com or by phone at (218) 342-3540.

This extended shipping and payment policy ensures transparency and addresses common concerns. Let me know if you’d like additional sections expanded!