Refund and Returns Policy for FocusLuis

Effective Date: January 4, 2025

At FocusLuis, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the items you have received, we offer a comprehensive Refund and Returns Policy to ensure that your shopping experience is seamless and hassle-free.

1. Returns

We accept returns on most items within 30 days of the delivery date. To be eligible for a return, the following conditions must be met:

  • The item must be unused, undamaged, and in its original condition.
  • The item must be in the original packaging with all tags, labels, and accessories intact.
  • The return request must be made within 30 days of receiving your order.

To initiate a return, please contact us at info@focusluis.com with your order number and the reason for your return. Once your return is approved, you will receive detailed instructions on how to proceed with the return.

2. Refunds

Once we receive your returned item and it meets our return policy conditions, we will process your refund to the original method of payment. The refund may take 5-7 business days to appear on your statement, depending on your bank or payment processor.

Please note the following:

  • Refunds will be processed only after the returned item has been inspected.
  • Shipping charges are non-refundable, unless the return is due to a mistake on our part (e.g., wrong item shipped, defective item).
  • If you received a free shipping offer and return part or all of your order, the cost of shipping will be deducted from your refund if your order no longer qualifies for free shipping.

3. Exchanges

If you would like to exchange an item for a different size, color, or model, we recommend placing a new order for the desired item and returning the original one. Our team will assist you in the return process as per the guidelines above.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will arrange for a return, replacement, or refund depending on your preference and product availability.

5. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Opened fishing bait or lures
  • Custom or personalized items
  • Gift cards
  • Items marked as “Final Sale”

6. Return Shipping Costs

You are responsible for the cost of return shipping unless the item is defective, damaged, or the wrong product was shipped. We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value to ensure the safe return of your item.

7. How to Return Your Item

To return your item:

  1. Contact our customer service team at info@focusluis.com to initiate the return.
  2. Pack your item securely, ensuring it is in its original condition and packaging.
  3. Ship the item back to us at the following address:

FocusLuis
51101 County 17 Hwy
Vergas, Minnesota
Phone: (218) 342-3540

Once we receive and inspect the item, we will proceed with the return or refund based on the conditions outlined above.

8. Contact Us

If you have any questions regarding our Refund and Returns Policy, please feel free to reach out to us at:

FocusLuis
Email: info@focusluis.com
Phone: (218) 342-3540
Website: focusluis.com

We are committed to providing the best service possible, and we appreciate your understanding and cooperation.