Sales Policy for FocusLuis

Effective Date: January 4, 2025

At FocusLuis, we strive to provide our customers with high-quality fishing gear and exceptional service. By shopping with us, you agree to the terms outlined in our Sales Policy. Please take a moment to review this important information before making your purchase.

1. Order Acceptance and Confirmation

All orders placed on FocusLuis are subject to acceptance by us. We reserve the right to refuse or cancel an order for any reason, including but not limited to the following:

  • Product availability
  • Errors in the pricing or product description
  • Suspicious or fraudulent activity detected

Once you place an order, you will receive an order confirmation email. This email serves as a receipt and confirmation of your order. Please note that receipt of an order confirmation email does not imply our acceptance of your order.

2. Pricing and Payment

  • All prices listed on FocusLuis.com are in US Dollars and include applicable taxes (if applicable). Prices are subject to change without notice. We strive to provide accurate pricing, but in the event of a pricing error, we will notify you of any discrepancies and give you the option to proceed with the corrected price or cancel the order.
  • We accept various payment methods, including credit cards, debit cards, and other online payment methods. Payments are processed securely through trusted third-party payment processors.
  • By submitting an order, you authorize FocusLuis to charge the total amount of the order to your chosen payment method.

3. Shipping and Delivery

  • Shipping Fees: Shipping fees are calculated at checkout and are based on the weight of your order, delivery address, and the chosen shipping method. Free shipping promotions may apply under certain conditions.
  • Delivery Times: Delivery times vary depending on your location and the shipping method selected. Standard shipping typically takes 5-7 business days, while expedited shipping may reduce delivery time.
  • Shipping Restrictions: We currently only ship to addresses within the United States. International shipping may become available in the future.

Once your order is shipped, you will receive a tracking number to monitor the progress of your delivery. Please note that we are not responsible for any delays caused by third-party shipping carriers.

4. Order Modifications or Cancellations

Once an order is placed, we begin processing it immediately. If you wish to make changes or cancel your order, please contact us as soon as possible at info@focusluis.com. While we will do our best to accommodate any modifications, we cannot guarantee changes once the order has been processed or shipped.

5. Product Availability

  • We make every effort to maintain accurate inventory levels. However, if an item is out of stock after you’ve placed your order, we will notify you as soon as possible. In such cases, we may offer you a refund, store credit, or a similar product.
  • If you wish to purchase a product that is currently out of stock, please contact us to inquire about the availability of the product or an estimated restock date.

6. Returns and Refunds

Our Refund and Returns Policy governs returns and refunds. Please refer to that policy for detailed instructions and guidelines on how to return items, request refunds, or exchange products. Refunds will be issued in the original method of payment, excluding shipping costs unless the return is due to our error.

7. Product Warranty

Many of the products we sell come with manufacturer warranties. Warranty terms and conditions may vary depending on the product. Please refer to the specific product page for information on warranty coverage, or contact us for more details. We do not offer warranties on products unless specified by the manufacturer.

8. Discounts and Promotions

  • Discount Codes: From time to time, we may offer discount codes that can be applied at checkout. These codes are subject to terms and conditions and cannot be applied to previous purchases.
  • Promotions: Special promotions, sales, and offers are valid for a limited time only. We reserve the right to end or modify promotions at any time without notice.

9. Customer Responsibility

You are responsible for ensuring that the information you provide during the order process is accurate. This includes your shipping address, contact details, and payment information. We are not responsible for issues arising from incorrect or incomplete information provided by you.

10. Privacy and Data Security

We value your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and protect your data. By making a purchase with us, you agree to the terms of the Privacy Policy.

11. Limitation of Liability

FocusLuis is not liable for any indirect, incidental, or consequential damages arising from the use of any products purchased from our store. Our total liability for any claims will not exceed the amount paid for the product.

12. Changes to the Sales Policy

We reserve the right to update or change this Sales Policy at any time. Any changes will be effective immediately upon posting on our website, with an updated “Effective Date” at the top of this page.

13. Contact Us

If you have any questions regarding our Sales Policy, please contact us at:

FocusLuis
Email: info@focusluis.com
Phone: (218) 342-3540
Website: focusluis.com

We appreciate your business and look forward to serving you.