Shipping Policy

Effective Date: January 4, 2025

At Focus Luis, we are committed to ensuring your purchases are delivered promptly, securely, and in excellent condition. Below is a detailed overview of our shipping practices and procedures.

Order Processing

  • Processing Time: Orders are processed within 24–48 business hours after payment is successfully confirmed.
  • Exceptions: Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods and Estimated Delivery Times

  1. Domestic Shipping (Within the United States):

    • Standard Shipping: Estimated delivery within 5–7 business days.
    • Expedited Shipping: Delivery within 2–3 business days.
    • Overnight Shipping: Available for urgent orders, with delivery the next business day.

  2. International Shipping:

    • Delivery times vary based on the destination country but typically range from 10–20 business days.
    • Customers are responsible for any customs duties, taxes, or additional fees imposed by their local authorities.

Shipping Costs

  • Standard Domestic Shipping: $5 flat fee for orders under $100.
  • Free Shipping: Orders exceeding $100 qualify for free standard shipping within the United States.
  • International Shipping: Costs are calculated at checkout based on the destination and weight of the package.

Order Tracking

  • Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package’s progress.

Shipping Issues

  1. Lost or Stolen Packages:
    • If your package is lost or marked as delivered but not received, please contact us immediately. We will initiate an investigation with the carrier to resolve the issue promptly.
  2. Delayed Deliveries:
    • While we strive to meet delivery timeframes, delays may occur due to weather conditions, customs clearance, or other unforeseen factors. Please allow an additional 2–3 days before contacting us for assistance.

Special Considerations

  • If you require specific handling instructions or have unique delivery needs, please reach out to our support team at info@focusluis.com prior to placing your order.